A Service Quality of Islamic Microfinance Institutions in Indonesia: An Importance-Performance Analysis Approach
نویسندگان
چکیده
منابع مشابه
Measuring Service Quality in Islamic Banking: Importance-Performance Analysis Approach
Since the introduction of Islamic bank, the intense competition in the banking industry has been increased exponentially. Islamic banks are not only competing among other Islamic banks providers but also with conventional banks which have offered Islamic windows as an alternative to their customers. As many banks started to offer Islamic banking services/products to the customers, one of the im...
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ژورنال
عنوان ژورنال: Tazkia Islamic Finance and Business Review
سال: 2018
ISSN: 2460-0717,1907-8145
DOI: 10.30993/tifbr.v12i1.110